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& Returns

  • Orders over £210.00 are charged £9.95 to cover Shipping and Collection.

  • Orders under £210.00 are charged £14.95 to cover Shipping and Collection.

  • We use various carriers for Shipping and Collections.

  • Orders placed before 17:00 ship next working day (Mon - Fri).

  • Orders placed after 17:00 ship within 2 working days (Mon - Fri).

  • Dispatched orders will be confirmed with a tracking email link (Mon - Sat) excluding Sundays.

  • Deliveries require a signature. If you miss the delivery, we are not responsible for any delays or lost usage time.

Return & Exchange Policy
  • Return collections are Monday - Friday 09:00 - 17:00.

  • Drop-Shop labels can be provided as an alternative to collections: A barcode is provided  for printer-less returns where available.

  • All solutions are fully tested and working prior to dispatch - Any faulty/defective solutions will be replaced once confirmed as faulty/defective.

  • Returning units must be inside original packaging to avoid damage.

  • Dispatched orders are not eligible for return for a full refund, a 50% restocking fee will be charged to cover the activated SIM.

  • Returns are not accepted for refund if the Coverage Checker has not been used to confirm service availability in client location.

  • Return Address: 10 Pilkington Road, Southport, PR8 6PD

**Due to COVID-19 we are experiencing some delays for logistics and shipping services.


As a result we are currently not offering a guaranteed delivery service but will endeavour to get all orders delivered within 1-2 working days.


We have also had to add a charge for our service due to the increased costs of services required for social distancing.**

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